ABB Electrification Services offerings dramatically enhanced by GE Industrial Solutions acquisition
The combined organization offers broader range of services delivered by a larger dedicated team.
Two of the most compelling factors that influenced ABB’s decision to acquire GE Industrial Systems (GEIS) in 2018 were their expansive service capabilities and complementary installed base in the United States.
Prior to the GEIS acquisition, ABB’s US service presence for low- and medium-voltage power distribution systems was limited to fewer than 30 field engineers who were dispatched from centralized locations. They primarily offered product support for start-up and commissioning, warranty, and troubleshooting of ABB’s installed base. In comparison, the GEIS Services organization was comprised of more than 225 field engineers who serviced not only GE equipment but other OEMs as well.
The GEIS service offering was extensive. It included long term/emergency service agreements, arc flash hazard studies and remediation solutions, substation design/build/repair, relay and custom panel design/build and modernization, and turnkey system designs and installation. Importantly, GEIS field engineers were spread across the country, allowing for rapid response to customer sites.
ABB has invested heavily in the design of electrification products with advanced technologies to update and modernize customers’ aging fleets of power delivery equipment. Combining the two businesses has allowed ABB to provide complete solutions for servicing and modernizing customer facilities, backed by local field engineering teams. The GEIS acquisition gave ABB the opportunity to apply its advanced technologies in customer upgrades and retrofits of low- and medium-voltage switchgear to the largest installed base in the US market.
The combined Services organization truly represents the “best of both,” and the team is excited by the opportunity to bring its broad set of capabilities to customers, no matter what logo is on their equipment.
To learn more about ABB’s service capabilities, visit the ABB Electrification Services Webpage.
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