Safety messages are often dull and uninspiring, especially those that you've heard before. Kulula Airlines have found a great way to engage everyone in the pre-flight safety briefing. What can we learn from them?
Anyone who has met me or read previous blogs will know of my belief in the true measurement of competence. Recently I was horrified to hear that Conservative MPs had suddenly realised that the reduction in child benefit would affect
When I was just a wee boy (actually in my late 20’s early 30’s) I was given my first real / formal introduction to continuous improvement. Prior to that my actions in this area had been ones of inherent belief
Most of us will have heard about SMED – single minute exchange of die, a term originating from the automotive industry. The basic context is to externalise as many tasks as possible so that the only time spent when the