Mark Willson
I have been working in the IT industry since 1977. From 1992 I have been focused on providing solutions for utility and telecommunication companies, majoring on geographic information systems (GIS) and mobile workforce management. My current role of Industry Solutions Executive in ABB enables me to provide software-based solutions for the real-world challenges of utility companies.


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Optimising technician location through cluster analysis

Using cluster analysis techniques on your work order data can help optimise the working locations of field technicians.

Mobility – it’s not a feature; it’s a necessity

The ubiquity of mobile communications and computing is changing the perceptions of your field workers. Are you ready for the them?