This one is for my colleague, Tony Atkinson, who loves checklists

I had the need to visit a bank this week to transfer money from one account to another, it was unusual for reasons that are not worth repeating. However, to me it seemed to take very little time but the bank teller was sighing and moaning. “What’s the problem” I asked. “We’ve just had a system update and now I have to go through a checklist every time I do one of these rare transactions” was his response. “Does it mean you get it right, each and every time?” I said. “Yes” was all he said. Nothing more was needed.

Hope you like this Tony.

Image credit: Loty via flickr

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About the author

Dave Dyer

Dave Dyer is a principal consultant within the Operations Improvement team in ABB Consulting. His speciality is in bringing sustainable change and operational benefits to an organisation through the engagement of its people. He hopes to share good ideas and good practice, to inform and to learn.
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